Patient Accounts Services
Job Summary
- Company
- Patient Accounts Services
- Location
- Houston, TX 77040
- Industries
- Telecommunications Services
- Insurance
- Healthcare Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- High School or equivalent
- Career Level
- Experienced (Non-Manager)
Customer Service Agent (Hospital Accounts)
About the Job
Patient Accounts Services is a fast growing and competitive leader in theRevenue Cycle-Healthcare industry. We offer medical, dental and visionbenefitsafter 90 days!
The position entails phone conversations with patients about their hospital accounts. Individuals who are able to communicate assertively, multi-task and boost team morale areencouraged to apply! If you have relative experience we can teach you our systems! We’re looking for talent!
Job Description:
The Customer Service Representative is the organization’s liaison between patients, patients' relatives, and the healthcare organization; handles patients' questions, complaints, problems and concerns, explains policies and procedures to patients and refers them to the proper services required, familiar with a variety of the field's concepts, practices and procedures, including patient and insurance billing. Relies on extensive experience and judgment to planand accomplish goals.
The core responsibilities of a Customer Service Representative are answering in and out bound calls, research, insurance and adjustment identification to ensure proper account resolution. This position requires the ability to work independently, accomplish goals, excellent customer service and communication skills, creativity, patience and flexibility. Customer Service Representatives rely on guidelines established by the organization to perform job functions and work under general supervision in a moderately fast paced environment. Customer Service Representatives usually report to the department lead or supervisor.
Qualifications:
· Must have obtained at least high school diploma or GED
· Intermediate computer skills
· Must have full understanding of customer service and insurance follow-up processes (i.e. Billing, Collections, Managed Care, Medicare, Medicaid and Commercial Practices), and well developed inter-personal skills
· Positive attitude
· Ability to type a minimum of 30 WPM
· Knowledge of EOB’s, CPT & ICD-9 codes, HCFA’s, UB92’s, HCPCS, DRGs and authorization/referrals
· Negotiations experience
· Ability to problem solve and think critically
We’re looking for talent!
Come and work for the very best!
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