Job Description
General Summary:
Provide technical product selection and application support to internal and external customers and understand requirements for challenging applications.
Principle Duties & Responsibilities:
Provide technical product selection and application support to internal and external customers and understand requirements for challenging applications.
Principle Duties & Responsibilities:
- Provide technical support via phone and e-mail for both internal and external sales people in the areas of product selection and application.
- Develop and communicate solutions for unique applications including design and special pricing.
- May travel to resolve field problems.
- Develop and find solutions to field application problems.
- May negotiate with internal and external customers.
- Provide technical product application support. Understand requirements for challenging applications.
- May develop solutions for challenging applications in compliance with industry codes and standards.
- Assist/manage the development and updating of product literature.
- Responsible for identifying key selling points.
- Responsible for developing market studies.
- Assist with product health analysis.
- Prepare detailed product definitions and related marketing functions associated with product development process.
- Evaluates components for quality, reliability and performance and advise engineering and purchasing as to those components which might enhance the product.
- Maintain familiarity with competitors products and identify opportunities.
- Develop, organize, and present training seminars internally and externally.
- Conduct product training seminars and Product Center visits.
- May assist with planning/coordination and attendance of trade shows.
- May supervise direct reports within the department.
- Coordinate Computer Aided Product Selection (CAPS) planning, testing, and development.
- Assist with the implementation and maintenance of products within CAPS.
- Work as an integral part of the sales and marketing team in the application, promotion, and daily support of the Damper product line.
- Assist customers with specialized applications by developing creative solutions to challenges encountered by engineers and contractors.
- Become fluent in national and local codes to become an expert resource in the application of both control and UL qualified life safety dampers.
- Develop strong working relationships with Mechanical Representatives both domestically and internationally to promote the Greenheck brand and achieve pre-determined sales targets.
Job Requirements
Work requires a professional level of knowledge in a specialized field, which is equivalent to that which would be acquired by completing a regular four-year college program. Or Associates Degree in related field and two years related technical work experience.
Between 3-5 years of work experience is required.
Between 3-5 years of work experience is required.
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