Job: Windows Administrator

Location:   Philadelphia, PA

1 Market Street, Ste. 207

NCO, an EGS Company, is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
 
Principal Responsibilities

• Responsible for installing, administering and optimizing Windows servers and components and related technologies.
• Plan and implement server installations, upgrades, routine maintenance and vendor-supplied patches in accordance with established Information Technology (IT) policies and procedures.
• Develop and maintain standard operating procedures and documentation adhering to industry best practices.
• Monitor and tune systems to achieve optimum performance levels.
• Define and perform server backups and recovery procedures; participate in development, testing, and implementation of business continuity and disaster recovery plans.
• Prioritize and respond to Service Desk tickets as appropriate; provide timely response to escalations in accordance with service level agreements (SLAs).
• Manage enterprise directory services and supporting server infrastructure.
• Act as a project resource and  work with senior team members to assist with the design and review of new server systems, applications and hardware; assist senior team members with architecting the server infrastructure required to support these projects
• Coordinate and participate in key process improvements as they relate to the client/server and core infrastructure services environment.
• Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with NCO policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

• Bachelor's Degree in related field or equivalent in relevant work experience; industry standard certifications a plus.


• 3 years of related experience in a technical position supporting server environments required. 5 years of related experience in a technical position supporting server environments preferred.


• Strong working knowledge of at least 3 of the following technologies: Citrix XenApp, DNS, DHCP, Exchange 2010, MS Clustering, Powershell, TMG, VMware ESX/ESXi/View/VMA, W2K3, W2K8, or Websense.


• Ability to maintain the highest level of confidentiality.


• Excellent interpersonal, written, and oral communication skills.


• Ability to work in a team fostered environment.


• Ability to work in multi-tasked environment.


• Ability to prioritize and organize work.


• Ability to adapt to a flexible schedule.

 
Work Environment

• Office environment.


• Ability to lift and/or move 50 pounds with or without accommodation.


• Ability to be on call 24 hours a day on a 7-day rotating schedule.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.

More Info and Application