About the Job
Job Overview
Primary Purpose and Essential Functions: Provide planning support for designated area(s); ensure adherence to standard operating procedures (SOP).
Primary Purpose and Essential Functions: Provide planning support for designated area(s); ensure adherence to standard operating procedures (SOP).
- Utilize network balance capacity tools to determine location of trucks and available customer loads; tailor planning to meet area needs. Understand daily capacity needs/opportunities and pro-actively communicate to appropriate leadership.
- Know and understand the intricacies of operational market assigned; plan for acceptance of loads. Utilize Network Decision Support tools to assign loads to trucks (i.e MicroMap, Plus One, Network Balance, Capacity Management); ensure customers' service requirements are met.
- Responsible for the booking of loads, the successful dispatch of planned loads and subsequent ownership of loads for assigned area.
- Coordinate fleet capacity needs with operations leadership and drivers; work closely with designated department personnel teams to manage and maintain customer trailer pools. Collaborate with other Planning Center teams to coordinate Network needs/opportunities and execute agreed upon strategic plans.
- Communicate late pickups and/or deliveries, as well as any other load changes, to appropriate department personnel.
- Comply with all Department of Transportation (DOT) Regulations & Safety Compliance guidelines; validate driver hours of service to safely and legally facilitate the delivery of loads, honor specific driver/company requests related to operations/safety training, research driver issues regarding non-compliance items (overweight loads, load routing, hours of operation, equipment type, etc.) and provide resolution accordingly to meet legal requirements. Forward unresolved issues to appropriate internal departments for resolution.
- Communicate professionally, effectively, and timely with both internal and external customers/contacts.
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
- Perform additional duties assigned by leadership
- Skills: Analytical; logical thinker with ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle; ability to influence others; ability to communicate well with others; ability to transfer knowledge; ability to identify opportunities to increase efficiency and to improve processes to obtain and maintain quality results; ability to solve problems and work in high pressure situations; ability to take direction from leaders; detail oriented; computer/keyboarding skills; knowledge of the transportation industry preferred.
- Education: High school diploma or GED.
- Experience Required: Previous driving experience or one (1) year of operations or customer service experience required; experience in logistics or information technology preferred. Relevant four year college degree or related experience utilizing analytics and operations systems may substitute for operations experience.
Position Requirements
Analytical; logical thinker with ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle; ability to influence others; ability to communicate well with others; ability to transfer knowledge; ability to identify opportunities to increase efficiency and to improve processes to obtain and maintain quality results; ability to solve problems and work in high pressure situations; ability to take direction from leaders; detail oriented; computer/keyboarding skills; knowledge of the transportation industry preferred.
Required Education
High school diploma or GED.
Required Experience
Previous driving experience or one (1) year of operations or customer service experience required; experience in logistics or information technology preferred. Relevant four year college degree or related experience utilizing analytics and operations systems may substitute for operations experience.
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