Job: ***NOW HIRING Customer Relation Associates

Location: Winter Park, FL 32792 

Job Description Job Purpose: To provide a multitude of support functions in a professional and timely manner by listening carefully to customers, service technicians, associates, and members of management. The functioning categories include: • Customer Relations • Data Entry • Quality Job Responsibilities: • Communicate to both internal and external customers any requested information related to product serviced or that will be serviced. • Respond to all phone requests and inquires within a designated time window • Perform required processing of customer data based inquires, both internal and external • Input data, comments related to service performed on all products • Communicate effectively on all issues related to the daily operations within the department • Inspect product for quality standards • Perform miscellaneous duties as assigned. Job Requirements Specific Essential Functions: • Ability to read, write, and speak English • Ability to solve problems • Ability to handle multiple tasks in a fast paced environment • Ability to follow directions • Able to handle stressful situations • Ability to apply appropriate safety procedures and equipment to protect company and customer assets • Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses) • Ability to work around gas and oil products within the EPA and OSHA guidelines • Ability to work in non-air conditioned environment, where applicable • Ability to work variable and flexible hours including overtime • Ability to read and utilize reports as needed • Ability to follow ISO 9001 process guidelines Experience/Education/Certification Requirements: • High school diploma or G.E.D. preferred • Must be 18 years of age • Must be able to pass the pre-employment drug screen and criminal background check • Experience and aptitude with computers and databases Required Job Competencies: • Open to change and the ability to effectively implement change quickly • Work well with others in a team setting to deliver high performance results • Accept responsibility for work assignments and job duties and to be held accountable for their successful completion • Effective time management skills • Detail oriented and organizational skills • Initiative and sense of urgency • Convey a positive image of the company in all actions and behaviors • Value diversity Benefits A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include: Medical and Dental Plans  Health Care and Dependent Daycare Flexible Spending Accounts  Short and Long-Term Disability  Company Paid and Optional Life Insurance  Business Travel Insurance  Merchandise Discount  Adoption Assistance  Kmart Advantage Rx  ConSern Loans for Education  Worklife Solutions  Voluntary Benefits  Commuter Benefits  Sears Holdings Corporation Associate Stock Purchase Plan  401(k) Savings Plan  Vacation Time with Personal Days  National Holidays An Equal Employment Opportunity Employer. About Sears Holdings Management Corporation Sears Holdings Management Corporation provides corporate services to Sears Holdings Corporation (NASDAQ: SHLD) and its family of companies, including Sears Roebuck and Co. and Kmart Corporation. About Sears Holdings Corporation Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' website atwww.searsholdings.com.

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