Location: Oklahoma City, OK 73142
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Phase One
- New Building Installations
- Provide Hardware installation for new building construction.
- Assist with cable runs, wiring, and other network infrastructure support.
- Aid in network infrastructure placement.
Phase Two
- Technical Support
- Oversee the day to day support of hardware and software user issues.
- Answer inbound technical support calls and emails
- Act as the client’s initial point of contact for technical issues.
- Troubleshooting of LAN/WAN connectivity issues
- Aids in the support of the Time and Attendance Application.
- Provide accurate and timely logging of problems.
- Escalate issues to senior analysts as appropriate.
DOCUMENTATION
- Documents specific duties, activities, problems solved and issues resolved
- Assists in the documentation of the network as it relates to Time and Attendance.
- Provides and updates training documentation
MISCELLANEOUS
- Attends meetings and serves on committees, as requested
- Performs additional duties and assignments as requested
Education/Certification:
Bachelors Degree Required.
Experience Required:
0 – 1 years of network administration.
Knowledge of:
- Computer, network operations and maintenance
- LAN/WANs
- Microsoft Operating Systems
Skills and Abilities to:
- Evaluate critical systems, prioritize workflow and determine solutions
- Excellent written and verbal communication skills
- Interpret and apply laws, regulations and policies
- Provide technical assistance for computer problems
- Read and understand technical manuals
- Work for extended time at keyboard/terminal
- Maintain effective working relationships with supervisor and coworkers
- Work flexible hours, including weekends and evenings
- Install hardware for networks including cabling, wiring, switches, cable management, and other items related to network infrastructure
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