About the Job
Making a difference for over 17 million students at more than 2,400 institutions of higher education in over 40 countries is a big job. At Ellucian, we provide education institutions with the innovative solutions they need to help people everywhere discover their futures through learning.
At Ellucian our values are CLEAR: Collaboration, Learning, Engagement, Accountability, and Resourcefulness. We truly are a global organization with offices in North America, Mexico, Dubai, India, Australia, the United Kingdom, France, and the Netherlands.
We seek people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of every day - join Ellucian and be inspired!
At Ellucian our values are CLEAR: Collaboration, Learning, Engagement, Accountability, and Resourcefulness. We truly are a global organization with offices in North America, Mexico, Dubai, India, Australia, the United Kingdom, France, and the Netherlands.
We seek people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of every day - join Ellucian and be inspired!
Position Responsibilities
You will add value by:
* Working directly with the CIO to maintain strategic direction of computer operations and focus on customer satisfaction
* Overseeing day-to-day production issues, act as escalation point to resolve urgent and/or complex client issues, and manage client expectations.
* Providing leadership and employee management, including skill evaluation and remediation planning.
* Coordinating tasks and staff assignments based on established priorities to promote efficient operation.
* Collaborating with the Applications Director to plan and maintain maximum availability of the College's ERP system.
* Meeting with subordinates and supervisors to discuss progress of work, resolve problems and maintain that standards and quality of work are met.
* Developing practices and procedures, based on industry best practices, necessary to carry out day-to-day technical operations to enhance business continuity at the client location.
* Developing high-level annual and/or multi-year tactical plans.
* Overseeing all phases of technology design and implementation in construction projects including but not limited to planning, attending regularly scheduled progress meetings, and directing on-site staff and/or contractors with the installation of all technology.
* Providing project implementation oversight to maintain standards for quality and quantity of work are met.
* Establishing change management processes, as needed, for coordinating technology upgrade and maintenance activities with all business units.
* Evaluating data security profile and make recommendations for improvement.
* Evaluating new software or hardware requests and make cost-effective recommendations based on industry standards, cost/benefit analysis, and compatibility with existing environment, software, or hardware.
* Providing overall operational direction and management in regards to the network, Microsoft Active Directory, Microsoft Exchange, Mobile Technology, Cisco VOIP, and server support services to the institution.
* Adjusting hours of work, priorities and staff assignments to maintain efficient operations based on workload.
* Consulting with software and hardware vendors and other personnel to solve problems impeding effective operations.
* Direct and coordinate activities in the area of Disaster Recovery.
You will add value by:
* Working directly with the CIO to maintain strategic direction of computer operations and focus on customer satisfaction
* Overseeing day-to-day production issues, act as escalation point to resolve urgent and/or complex client issues, and manage client expectations.
* Providing leadership and employee management, including skill evaluation and remediation planning.
* Coordinating tasks and staff assignments based on established priorities to promote efficient operation.
* Collaborating with the Applications Director to plan and maintain maximum availability of the College's ERP system.
* Meeting with subordinates and supervisors to discuss progress of work, resolve problems and maintain that standards and quality of work are met.
* Developing practices and procedures, based on industry best practices, necessary to carry out day-to-day technical operations to enhance business continuity at the client location.
* Developing high-level annual and/or multi-year tactical plans.
* Overseeing all phases of technology design and implementation in construction projects including but not limited to planning, attending regularly scheduled progress meetings, and directing on-site staff and/or contractors with the installation of all technology.
* Providing project implementation oversight to maintain standards for quality and quantity of work are met.
* Establishing change management processes, as needed, for coordinating technology upgrade and maintenance activities with all business units.
* Evaluating data security profile and make recommendations for improvement.
* Evaluating new software or hardware requests and make cost-effective recommendations based on industry standards, cost/benefit analysis, and compatibility with existing environment, software, or hardware.
* Providing overall operational direction and management in regards to the network, Microsoft Active Directory, Microsoft Exchange, Mobile Technology, Cisco VOIP, and server support services to the institution.
* Adjusting hours of work, priorities and staff assignments to maintain efficient operations based on workload.
* Consulting with software and hardware vendors and other personnel to solve problems impeding effective operations.
* Direct and coordinate activities in the area of Disaster Recovery.
Position Requirements
What we need from you:
* Requires a minimum Bachelor's degree. Advanced degrees strongly preferred
* 7-9 years of experience in the Information Technology field; or equivalent combination of education and experience leading IT technology initiatives in a college or university environment
* Excellent Communication and presentation skills - written and oral
* Strong planning and organizational skills
* Proficient decision-making and time management skills
* Strong leadership abilities with a collaborative approach to problem-solving, including use of remote teams/staff
* Technical staff management and team-building experience - staff of 3 or more
* Ability to participate on non-technical committees and represent the status of technical projects in language that academic and administrative staff can easily understand
* Experience with Cisco networking equipment; CCNA, CISSP desirable
* Project management experience - complex implementations or upgrades involving coordination of multiple vendors or departments, with a project budget greater than $100,000. Able to take initiative and responsibility for projects; promote teamwork and collaboration between Client and Ellucian staff
* Strong understanding of Network/Telecom, Instructional Technology and User Support Services
* Maintains current knowledge in use and trends of technology in higher education
Desired Skills/Knowledge/Experience:
* Formal Project Management training and/or certification (PMP preferred)
* Formal ITIL or other standards-based training and/or certification
* Report Development - ability to pull statistics out of various monitoring tools and appliances and create high-level client-facing reports on system status
* Experience in the education industry, knowledge of higher education business practices/processes
* Experience in a leadership role that included: staff mentoring, directing staff professional development, conflict resolution, and hiring
What we need from you:
* Requires a minimum Bachelor's degree. Advanced degrees strongly preferred
* 7-9 years of experience in the Information Technology field; or equivalent combination of education and experience leading IT technology initiatives in a college or university environment
* Excellent Communication and presentation skills - written and oral
* Strong planning and organizational skills
* Proficient decision-making and time management skills
* Strong leadership abilities with a collaborative approach to problem-solving, including use of remote teams/staff
* Technical staff management and team-building experience - staff of 3 or more
* Ability to participate on non-technical committees and represent the status of technical projects in language that academic and administrative staff can easily understand
* Experience with Cisco networking equipment; CCNA, CISSP desirable
* Project management experience - complex implementations or upgrades involving coordination of multiple vendors or departments, with a project budget greater than $100,000. Able to take initiative and responsibility for projects; promote teamwork and collaboration between Client and Ellucian staff
* Strong understanding of Network/Telecom, Instructional Technology and User Support Services
* Maintains current knowledge in use and trends of technology in higher education
Desired Skills/Knowledge/Experience:
* Formal Project Management training and/or certification (PMP preferred)
* Formal ITIL or other standards-based training and/or certification
* Report Development - ability to pull statistics out of various monitoring tools and appliances and create high-level client-facing reports on system status
* Experience in the education industry, knowledge of higher education business practices/processes
* Experience in a leadership role that included: staff mentoring, directing staff professional development, conflict resolution, and hiring
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