Job: Security Dispatcher

Location: Fremont, CA 94538

About the Job

Security Dispatcher

Looking for a career that will challenge you personally and propel you to new heights? Interested in working with a company that has doubled its size in the last two years? Want to join a team that treats its employees like people and takes care of them? Work at a company that offers full benefits (Health, Dental, 401k, etc) Then Northland Controls is the place for you. We are looking to fill both full-time and part-time positions to staff our 24x7 Security Operations Center (SOC).  The SOC Customer Service Representative is responsible to help safeguard the people and property of our clients.  The SOC is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquiries. Customer service is a key element of this position. Primary Roles and Responsibilities Monitoring and investigating alarms received from access control and video management systems Dispatching field personnel in response to alarms, emergencies, and calls for service; alerting emergency responders as needed Assisting personnel with access control issues Ensuring the timely communication of all major and minor events; notifying the appropriate response resources as directed by procedure Monitoring and maintaining life safety and access control systems Generating work order and maintenance requests according to SOC process Conducting routine audits of readers, cameras, and other related devices Troubleshooting and facilitating problem resolution Ensuring the safety of employees locally and abroad by monitoring domestic and global events Preparing all required written reports, including but not limited to:  activity reports, incident summary reports, and all required logs Collaborating with Manager to identify process and quality improvements Perform other duties and special project functions as assigned Qualifications ·         Associate’s degree or above required ·         Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems ·         Attendance and punctuality are essential and expected Skills and Abilities Superior customer service skills to deal with both internal and external customers Ability to communicate effectively, both orally and in writing Ability to communicate clearly and concisely over the phone and radio Ability to manage multiple tasks and prioritize in a fast-paced environment Ability to handle emergency situations in a calm and level-headed manner Ability to work independently or as part of a team A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude Comfortable with high-tech work environment and constant learning of new tools and innovation A highly flexible schedule; must be able to work additional time, weekends, and holidays as required by operations   About Northland Controls Northland is a world-class security integrator with offices in the Silicon Valley, Washington DC, London, China and Singapore.  We are 85+ highly experienced professionals based out of the five offices that focus on high quality total security solutions, but more importantly know how to tie these solutions together to provide true security, along with meaningful and actionable information.  Our customers are the who’s who of High Tech (Apple, Google, Oracle, eBay, Symantec, Autodesk, etc.) More Info and Application