Job: NGEN NetOps Lead ( VOIP Tier II Lead) Direct Labor

And just as successful. At AT&T, you'll work closely with the cutting edge every day. We're the world's leading communications and entertainment company, and we have some of the best technology in the industry. You can also count on training, benefits, and the opportunity to grow. Connect with AT&T today.

Network Operations & Security Center (NOSC) Voice over Internet Protocol (VOIP) Tier II Lead. Requires 5-9 years of experience in network, VoIP, and/or unified communications (UC) Tier II/Tier III support. Leads the NOSC VoIP support team and supervises VoIP incident troubleshooting, problem analysis, repair and reconfiguration. Reviews, evaluates, and supports VoIP change requests for new or reconfigured VoIP network services. Trains and supervises VoIP network administrators; leads technical integration and testing efforts; plans, schedules and supervises VoIP hardware and software installations and upgrades. Coordinates with other NOSC service managers, customers, user representatives, and remote sites to provide effective Tier II support services. Requires knowledge of Open Systems Interconnection (OSI) Layers 2 through 4, and of Information Technology Infrastructure Library (ITIL) incident, problem, change, and availability management. Develops recommendations for improving the VoIP network infrastructure.

DOD 8570 Certification IAT-2: Security+

Required Clearance Secret

Desired: Bachelor Degree in IT

• Location:
  Norfolk, VA
• Contact Info:
  AT&T - IT/Corporate Support
  1355487