About the Job
Due to growth our industry leading client is actively seeking a highly polished Workforce Center Analyst to join their expanding team. Ideal candidates will have at least 3 years of prior call center analysis experience and must have a solid working knowledge of eWFM. In this role you will prepare complex analytical analysis of contact center reporting and forecasting. Our client offers a competitive salary and comprehensive benefits package.
Responsibilities:
- Monitor real time performance measurements and metrics
- Prepare staffing requirements based on call volume and demand
- Oversee troubleshooting of IT and phone systems
- Assist with employee training and development
Requirements:
- Bachelor’s Degree require
- Must have eWFM experience
- Prior forecasting and real time analyst experience
- Working knowledge of demand scheduling
- Working knowledge of Avaya phone systems
WINNER of the 2012 Philadelphia 100, which represents the fastest-growing privately held businesses in the Philadelphia region. We are QUAD656, a Certified Women-Owned Business specializing in the placement of Accounting, Finance, Human Resources, Administrative, Sales, Marketing, Insurance, Analytics, IT, ERP, Engineering and Manufacturing professionals on a Contract and Direct Hire basis.We bring great people together.
Responsibilities:
- Monitor real time performance measurements and metrics
- Prepare staffing requirements based on call volume and demand
- Oversee troubleshooting of IT and phone systems
- Assist with employee training and development
Requirements:
- Bachelor’s Degree require
- Must have eWFM experience
- Prior forecasting and real time analyst experience
- Working knowledge of demand scheduling
- Working knowledge of Avaya phone systems
WINNER of the 2012 Philadelphia 100, which represents the fastest-growing privately held businesses in the Philadelphia region. We are QUAD656, a Certified Women-Owned Business specializing in the placement of Accounting, Finance, Human Resources, Administrative, Sales, Marketing, Insurance, Analytics, IT, ERP, Engineering and Manufacturing professionals on a Contract and Direct Hire basis.We bring great people together.
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