About the Job
Field Services Representative – (Factory Audits & Inspections)
Location: Massachusetts or Greater Boston Areas
Vacancy # US2862
CSA Group is currently seeking a Field Service Representative to maintain the integrity of the CSA registered mark by conducting factory audits and inspections and safeguarding on-going conformity of products bearing the CSA Mark out Massachusetts and nearby states. The representative conducts factory inspection visits on all types of products and assists Global Mark Integrity Team with specific issues involving non-conforming products.
Responsibilities:
• Prepare Factory Inspection Report (FIR) and product evaluation reports to document inspection findings. Documents applicable Standards and tests against which products were evaluated.
• Review previous FIR's to determine if previous deviations have been corrected. With supervision, determines satisfactory corrective action and time frame to implement the changes. With supervision, authorizes the use of alternate components within the scope of CSA guidelines and training. With supervision, determines if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action. Selects representative product samples to audit; determines if sample complies with all applicable standards and Certification report; reviews quality control and testing documentation.
• Maintains contact with clients by following up, providing information, and responding to inquiries. Keeps current on new service available and communicates these to clients as necessary.
Records changes to contact and factory names, and addresses and forwards to Client Services Centre or appropriate CSA department for documentation.
• Prepares Summary Reports of audit findings for management staff of CSA offices and / or CSA International Inspection Partners. Performs other related duties, as assigned by manager.
Strong interpersonal skills; self-starter; good decision-making skills and organizational skills
Excellent conflict resolution skills to be able to handle difficult situations
with assistance, able to read and interpret engineering drawings and test data as required to complete assigned duties.
Education & Requirements:
Bachelor’s Degree in Engineering (entry level) or Related Science Degree/Diploma
Or
• Engineering Technology or Associates Degree, with 2-3 years experience
Or
• Licensed Journeyman Discipline or related field experience with 5-7 years experience
• Above average Computer skills required (word processing, e-mail) etc
Usage of calibrated measurement instruments, high voltage test equipment, hand tools.
Ability to manage multiple inspection files and changing schedules and deadlines with supervision
Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
Travel is required
Please submit resumes directly to the CSA Group career site, http://www.csagroup.org/careers/
CSA Group is committed to employee satisfaction throughout all divisions and offices. We offer professional growth through education divisions and training, and encourage career planning and advancement. We are also committed to a work/life balance, supporting employees through in-house health care, an Employment Assistance Program, and the Employee Mutual Benefit Association.
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Electrical Engineer - 0 year(s),
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