Job: Entertainment Team Member

Location: Tampa, FL

Description: 

Customer Service Associates are the front-line staff members of the attraction and must be able to communicate LDC/SEA LIFE and Merlin Entertainment values of creativity, discovery, exuberance, and innovation to groups and regular guests. Facilitates the informal guest experience by encouraging, interacting, and demonstrating to all visitors. Works as part of a team with other facilitators and staff members to ensure a unique experience for every guest.

Responsibilities: 

• Required to greet each guest and encourage guest participation and interaction
• Must work to push Merlin Guest Interaction Initiatives, Key Point Indicators, and procure positive guest comments.
• Inspires children by playing with props and demonstrating possibilities of the materials, if applicable, while maintaining an open-ended approach.
• Floats within areas and directly communicates with guests by greeting, explaining, and demonstrating. Is alert to guests need for assistance and independence.

JOB REQUIREMENTS

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Entertainment Team Member

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Requirements/Qualifications: 

• Demonstrated ability to manage groups in a relaxed manner is required.
• Requires the ability to multi task and have a flexible, calm and effective response to conflicts or difficult interpersonal situations.
• Quick, flexible learner who enjoys the public.
• Requires enthusiastic presentation skills and knowledge of content.
• High school diploma or general education degree (GED) is recommended.
• Must be willing to work flexible hours, including holidays, evenings and weekends to support aquarium operations.

JOB SNAPSHOT

Employment TypeFull-Time

Job TypeRetail

EducationHigh School

ExperienceNot Specified

Manages OthersNot Specified

IndustryEntertainment, Recreation, Other

Required TravelNot Specified

Job ID1833

More Info and Application