Job: Automotive Service Advisor / Ford Customer Service Writer / Auto Service Lane Manager

Lasco Ford 
Location: Fenton, MI 

AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER - Flexible working hours - Closed on Sundays
Service Advisor / Service Lane Manager

Isn’t it time you took your automotive service advisor career further?

Job Description

• Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
• Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Ford Service Advisors prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer. 
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Join our winning automotive service team - apply today!

JOB REQUIREMENTS

As a Ford Automotive Service Advisor / Automotive Service Lane Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:

• Must have at least 2 years of automotive service advisor experience
• Must be experienced with ADP or Reynolds & Reynolds
• Outgoing personality with expertise at developing relationships (i.e., a “people person")
• Basic MS Office knowledge; computer software and internet proficiency
• Phone skills a top priority
• Valid U.S. driver's license

About Our Dealership:

We at Lasco Ford want to make our service departments as efficient as our vehicles.  And we know that starts with our most valuable resource – our employees.  As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles – from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles – and Ford is looking for employees with the talents and skills to take us even further.  Help us bring the industry back home – apply today!

Lasco Ford's Commitment To You:

• Family owned and operated for 35 years
• Longest lasting Ford store in the county!
• #1 certified pre-owned Ford store in Michigan
• #2 largest used car dealer in all of Michigan
• VERY affordable employee benefits program
• Paid vacation option
• Flexible working hours
• Closed on Sundays
• We are involved in our community - we work with senior centers, schools, the chamber of commerce, and more to make sure we give back!
• 2nd generation, hands-on management!

Join out winning automotive service team - apply today!

JOB SNAPSHOT

Employment TypeFull-Time

Job TypeAutomotive, Sales, Retail

EducationNot Specified

ExperienceNot Specified

Manages OthersNot Specified

IndustryAutomotive - Motor Vehicles - Parts, Retail, Sales - Marketing

Required TravelNot Specified

Job IDF3m

More Info and Application