PITTSBURGH, PA
Description
Essential Job Functions
- Oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
- Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
- Works with functional areas or departments to interpret and plan projects or workload forecasts.
- Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors and addresses budgetary compliance issues in relation to expenditures.
- Manages complex relationships between delivery and consumer groups to ensure good client relations.
- Identifies and leads service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
- Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
- Supports developing new business proposals and introduces new technology to enhance business solutions.
- Provides leadership and work guidance to less experienced personnel
Qualification
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, engineering, information systems or related field preferred
- Nine or more years of support services, project, or program experience
- Experience working with the technology industry
- Experience working with company products and operating systems
Other Qualifications
- 10 years in Data network support
- 7 years with Cisco switching and routing
- 5 years experience in Data Network design
- Good project management skills
- Good analytical and problem solving skills
- Good interpersonal skills to interact with customers and team members
- Good leadership and organizational skills
- Good communication skills
- Good skills in managing to contracts and bugets
- Good relationship building skills
- Ability to work in a team environment
- Willingness to travel
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