About the Job
Job Overview
Primary Purpose and Essential Functions: To coordinate and implement systems to maximize the utilization of Swift's assets while working in an assigned customer's environment.
Primary Purpose and Essential Functions: To coordinate and implement systems to maximize the utilization of Swift's assets while working in an assigned customer's environment.
- Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions.
- Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth. Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible Swift planning centers to ensure customer commitments are being met.
- Assist in collecting and maintaining current customer information in the system.
- Work with all Swift internal departments to resolve customer or company issues when necessary.
- Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on Swift and transportation operations.
- Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.
- Generate appropriate reports regarding service, OS&D, accessorial, etcto assist in evaluating cost factors associated with business.
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
- Perform any other responsibilities as required by leadership or customer.
- Skills: Ability to work under stress while remaining professional at all times; proactive and work efficiently independently with no supervision; good communication skills.
- Education: College course work or degree a plus
- Experience Required: Two to three (23) years of customer service, planning or driver management experience required, one to two (1-2) years of transportation experience preferred. Experience may differ based on Customer's needs.
Position Requirements
Ability to work under stress while remaining professional at all times; proactive and work efficiently independently with no supervision; good communication skills.
Required Education
College course work or degree a plus
Required Experience
Two to three (23) years of customer service, planning or driver management experience required, one to two (1-2) years of transportation experience preferred. Experience may differ based on Customer's needs.
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