Seattle, WA
Full-Time Unspecified
Posted 11/19/2013
Job Details
Established Solutions Provider specialized in providing enterprise technology services to brand name / Fortune 500 firms is in need of a Seattle regional Contact Center Solutions Consultant who has strong Genesys call scripting skills and experience. This is a permanent role where you will have the opportunity to work with various clients on enterprise Contact / Call Center solutions on both the Genesys and Cisco side.
Great corporate culture and opportunity to get cross trained in Cisco Call Center solutions engineering.
Great corporate culture and opportunity to get cross trained in Cisco Call Center solutions engineering.
Top 3 Reasons to Work with Us
1. Ability to work with huge, brand name clients
2. Excellent paid training opportunities
3. Ability to be cross-trained in numerous areas
2. Excellent paid training opportunities
3. Ability to be cross-trained in numerous areas
What You Will Be Doing
Engineering and supporting large implementation of the Genesys product suite
Daily Operations , Maintenance and support of the projects implemented
Installation, configuration and testing of Genesys software
Keeping up to date on latest technology versions, trends, and techniques
Daily Operations , Maintenance and support of the projects implemented
Installation, configuration and testing of Genesys software
Keeping up to date on latest technology versions, trends, and techniques
What You Need for this Position
At Least 3 Years of experience and knowledge of:
- Genesys
- Contact Center Engineering
- Genesys Call Scripting
***Experience with Cisco Call Center Engineering is a big plus
Additional skills sought:
Genesys SIP Server
Genesys eServices
Genesys Workforce Management
Genesys Agent Desktops (GAD and iWS)
Genesys Voice Portal (GVP)
Genesys Info Mart and Interactive Insights
J2EE (Java, Servlets, JSP, EJB, JSF)
.NET (C#, ASP.NET, ADO.NET)
- Genesys
- Contact Center Engineering
- Genesys Call Scripting
***Experience with Cisco Call Center Engineering is a big plus
Additional skills sought:
Genesys SIP Server
Genesys eServices
Genesys Workforce Management
Genesys Agent Desktops (GAD and iWS)
Genesys Voice Portal (GVP)
Genesys Info Mart and Interactive Insights
J2EE (Java, Servlets, JSP, EJB, JSF)
.NET (C#, ASP.NET, ADO.NET)
What's In It for You
Permanent position where you will be able to take advantage of all of the following:
- Very competitive compensation
- Vacation/PTO
- Medical
- Dental
- Vision
- Relocation Assistance
- Bonus
- 401(k)
- Telecommute when not in front of clients / onsite
- Very competitive compensation
- Vacation/PTO
- Medical
- Dental
- Vision
- Relocation Assistance
- Bonus
- 401(k)
- Telecommute when not in front of clients / onsite
Genesys Contact Center experts are encouraged to please apply today or you can send your resume directly to me at: Chuck.Cooke@CyberCoders.com
Are you a good fit for this position? Click here to apply
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Job ID: CK-1130119
Clicking the green apply button is the best way to apply, but you may also email me your resume in Word:
Chuck.Cooke@CyberCoders.com
Chuck.Cooke@CyberCoders.com
**Please do NOT change the email subject line in any way. You must keep the JobID: CC MonsterAp: CK-1130119 -- in the email subject line for your application to be considered.**
Thank you,
Chuck Cooke | Recruiting Manager | CyberCoders
Chuck Cooke | Recruiting Manager | CyberCoders
CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
Copyright © 1999 - 2013. CyberCoders, Inc. All rights reserved.
Copyright © 1999 - 2013. CyberCoders, Inc. All rights reserved.
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