Location: Newark, NJ 07101
The Manager of Enterprise Business Process Improvement reports to the Director of Enterprise Business Process Improvement and is responsible for guiding process improvement projects to reduce cost and complexity across the enterprise. As a manager of business process improvement (BPI) projects, the incumbent will define deliverables, structure project workplans and provide thought leadership to solve the most complex BPI problems. In addition to BPI project work, the incumbent must also manage and motivate the BPI staff of BPI Managers and BPI Analysts, participate in BPI organization building activities and market the BPI group to the broader organization to gain buy-in and solicit new process improvement opportunities. The incumbent of this position will interact with senior division leadership and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. This position requires an individual with a strong background in process improvement and ability to deliver significant business results.
Responsibilities
Leadership:
- Experienced process improvement leader with a focus on driving cost and complexity reduction
- Direct complex process improvement initiatives affecting multiple functions or businesses
- Serve as a dedicated resource working directly with senior division leaders and staff to support process improvement
- Report and communicate the results from process improvement efforts to key stakeholders including C-suite executive and other senior leaders
- Advise divisional and BPI staff on process improvement topics to instill and sustain changes
- Build strong relationships to enhance collaboration between the BPI team and divisional staff
- Manage and motivate BPI and divisional staff working on projects within a matrix reporting structure
- Engage people and develop them through team work and a high level of participation
- Assess change readiness and prepare plans for helping stakeholders through change
- Provide training and mentorship on process improvement methods
- Utilize process improvement principles and tools to achieve significant improvement results
- Direct the work and analyses of process improvement managers and analysts
- Drive for high quality, actionable results
Process Improvement:
- Utilize various process improvement tools and methodologies when designing BPI teams work plans to meet business objectives
- Anticipate and proactively manage program risks and issues that impact program progress
- Ensure timely completion and achievement of project deliverables
- Deliver practical solutions and methodologies to solve complex business problems
- Manage, coach, and mentor project teams
- Develop and present internal and external content for leadership team
- Ensure deployment of common solutions across divisions and businesses
- Vet new project opportunities and write corresponding business cases
- Develop and share best practices among fellow process improvement coaches and clients
Financial Management:
- Partner with Finance to develop and track project metrics
- Monitor performance and improvement in key metrics
- Deliver operational improvement and financial benefits to meet or exceed annual targets
Education/Experience:
- Requires a Bachelor's degree in an engineering, business, or technical discipline from an accredited college or university; Master's degree preferred
- Requires a minimum of 10 years process-related experience
- Requires a minimum of 5 to 7 years business process improvement or process redesign experience
- Requires a minimum of 5 to 7 years supervisory experience with coaching/mentoring of business process improvement practitioners
Additional licensing, certifications, registrations:
- Lean Six Sigma Black Belt certification from an industry recognized leader (e.g. American Society for Quality)
- Master Black Belt certification required or must be obtained within one year of hire
Knowledge:
- Healthcare industry experience preferred, but not required
- Fortune 100 experience preferred
- Understanding of change management challenges related to process improvement
- Proven project management and process improvement skills including strong knowledge of lean and Six Sigma methodologies
- Proficient in MS Office products (Word, Excel, PowerPoint, Visio)
Skills and Abilities:
- Ability to lead the work of others
- Strong communication skills, both verbal and written
- Strong presentation skills
- Demonstrated ability to create strong working relationships with others
- Ability to gather, synthesize and analyze data and draw logical conclusions
- Strong project management experience
- Well organized and results-driven individual
Travel (If Applicable):
Minimal travel is required for this position
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