Job: Client Service Representative (Directional Media Consultant)

About the Job

Founded in 1972, DAC Group is Canada's largest directional advertising agency, with offices in Toronto, Montreal, Calgary, Vancouver, New York, Louisville, Rochester, and Cleveland. DAC Group's primary goal is to provide quality leads to its customers and to deliver unmatched levels of client service in both print and online advertising. DAC Group is a leader in developing strategies across search engines (SEM/SEO), Internet Yellow Pages, Yellow Pages and other products that effectively bring buyers and sellers together. It provides consumer-focused strategic thinking, comprehensive research, outstanding creative advertising service and time-efficient management tools for companies advertising in Yellow Pages directories, both print and on-line, as well as on other digital platforms, such as search engines and on the web.

We are looking for individuals who can provide superior customer service by processing directional advertising orders accurately and efficiently in accordance with client programs and publisher guidelines. The role will have a central focus on print advertising solutions, such as Yellow Pages and Internet Yellow Pages. People in this role will gain and apply knowledge of client program objectives, products, incentive programs and systems effectively. This position will be located at our newly renovated office in downtown Rochester.

RESPONSIBILITIES:

·         Prepare error free directional advertising orders and transmit to publishers in compliance with the clients’ program and workflow processes

·         Delivers excellent customer service by being both proactive and responsive while providing guidance to the client about their advertising opportunities and demonstrating knowledge of their programs

·         Where applicable, helps build specific decentralized client programs using the consultative approach & making appropriate recommendations 

·         Responsible for execution of the pre-determined plan for Corporate or Centralized client programs at the directory/local online level

·         Supports Account Director and/or Account Executive in building plan recommendations by assisting in the gathering and/or inputting of specific information (i.e.) data input into the competitive analysis model

·         Demonstrates excellent knowledge of directional media publishers/vendors, products, positioning rules, and incentive programs

·         Opportunities must be interpreted and applied accurately to clients’ programs with timely appropriate communication to both clients and publishers.

·         Ensure all internal systems, applications, reports and technical industry information is understood and applied appropriately, for the efficient processing of client and publisher orders.

·         Other duties as assigned.

REQUIREMENTS:

·         Certificate or Diploma from a recognized post-secondary institution is required

·         2-5 years experience in an office environment

·         Very detailed

·         Ability to multi-task

·         Excellent customer service and communication skills – verbal and written

·         Strong organizational and administrative skills

·         Experience with Microsoft Office – specifically Word, Excel, and Outlook

·         Ability to work independently and not need constant supervision

·         Ability to work under pressure in a fast-paced environment

·         Ability to adhere to strict daily deadlines and re-prioritize throughout the day

If you are interested in this exciting opportunity, please forward your resume along with a cover letter to:jobs@dacgroup.com, quoting ‘DMC - Monster’ in the subject heading.  We look forward to hearing from you! :)

More Info and Application